Frequently Asked Questions

We understand that users sometime may experience an issue logging into their account when trying to view their allocations, especially on mobile devices. Try the following steps and if you continue to have trouble reach out to us at society@thebruery.com.

1. Log out of your account and log back in. The black button at the top right of your screen (Account Login) should read "My Account" when properly logged in.

2. Clear your browser's cache or use an alternate browser.

3. Try logging in via a desktop browser vs. a mobile browser.

Due to the regulatory nature of shipping alcohol, someone 21 years or older must be available to receive and sign for your beer package. To ensure all shipments work with your schedule, we place included beers, including Preservation Society boxes, into your cellar for you to ship when you’re ready.

EAST VS. WEST

Select West if you plan to pick up at our location in CA or you plan to ship your beer within CA. Choose East if you’d prefer to pick up in D.C. or ship to one of our shipping-eligible states – D.C., ND, NH, OH, PA, VA, and VT.

Why the difference? Your choice of West or East determines where your product is shipped from due to shipping rates, inventory, and other logistics. This helps save you (and us) time and money so you can enjoy your beer faster.

BARREL-AGED VS. MIXED

We make a LOT of beer, and we want to make sure you’re getting access to your favorites! If you prefer to stick to barrel-aged stouts, barleywines, ales, and the like, Barrel-Aged is for you. If you’d like some tart and funky options mixed in with the barrel-aged stuff, choose Mixed.

What if I want more? Your choice of Barrel-Aged or Mixed only determines your included beer (1 bottle per month for Reserve Society, up to 2 bottles per month for Hoarders Society). You still have access to purchase additional bottles from that month’s releases, from which you can get whatever sounds best!

In short, we are adjusting our offerings to keep up with demand of styles and preferences. Our wild and sour ales from The Bruery - Terreux aren’t going anywhere, but we are scaling back production to allow more focus on fewer, more select sour and wild beers in the future. If you’re wanting sour and wild ales included in your membership, then the Mixed option is the way to go.

There are many ways to get your beer. Each month, when the new releases are ready, they will be added to your virtual cellar within your account at thebruery.com.

Selecting your beer(s) for fulfillment via Pickup or Shipping is easy. Navigate to your account, then to your cellar and place any cellared items in your cart. From there, proceed through checkout and select your preferred fulfillment option. 

Pickup (no additional cost)

• Members can pick up from the Society Fulfillment Center located at 719 Dunn Way, Placentia CA 92870, Wednesday - Sunday from 12 PM PT to 6 PM PT.
• Members can pick up from Mr. Daisy in Washington, D.C. starting May 22, 2023.  Mr. Daisy is located at 5648 3rd St NE, Washington, D.C. 20011, open Monday through Friday 10:30 AM - 4:30 PM ET.

Express-Shipping (ADDITIONAL FEE or free for purchases over $200)

• We can ship your beer to any State with the exception of Alaska, Hawaii and Utah via our partners at GSO and UPS. You can learn more about our Express-Shipping regions by heading to our delivery page.

You can pick up your beers from two locations:

• The Bruery Society Fulfillment Center, located at 719 Dunn Way, Placentia CA 92870, open Wednesday - Sunday from 12 PM PT to 6 PM PT
• Mr. Daisy, located at 5648 3rd St. NE Washington D.C., 20011, open Monday - Friday 10:30 AM – 4:30 PM ET

For an additional fee, we can ship your beers to your doorstep.  We ship nearly Nationwide however we are unable to ship to Alaska, Hawaii and Utah.

Please note that a signature from someone 21 years or older is required for shipments of alcohol.

Simply put, no. We'd love to accommodate; however, due to the limited nature of these beers, we are unable to change your preference type for included bottles in the middle of the year. That being said, most beers are available to purchase even if they're not included in your membership.

Absolutely! All you need to do is include their name in the email you send to society@thebruery.com or dc@thebruery.com, otherwise you can list them in the order notes field while placing an order on the online store.

Guest access cards grant the holder the same privileges as a member in our Tasting Rooms and the Washington D.C. store. That means whoever has your guest access card will receive your member discount along with member access. Hoarders receive 2 guest access cards, while Reserve members receive 1.

We plan to release one included bottle per month, at minimum. You can check which bottles are included and when by logging into your account clicking on the "included" tab. 

Your included bottles will automatically populate in your cellar as soon as they are available to you. To view your cellar, just log in to your account, and click on "my cellar" to see which beers are available to ship or pick up.

Each month we release a flurry of new beers, with members always getting first dibs. Your allocations are just the number of bottles or cans allocated to you as a member to purchase. Until it's sold out, you have the access to buy the allocated number of each beer, throughout the month. These beers are typically Society-exclusive releases, member-only presales on limited distribution beers, special archives pulled out from our cellar, or first access on returning favorites.

No, you will need to cancel your Preservation Society membership when you join the Reserve Society— unless you’d like to keep both memberships (many members do this so you get discounted access to the quarterly packs in addition to your included & society-specific monthly releases!)