Customer Service & Event Coordinator
The Bruery, Placentia, CA
Position posted January 14, 2011
The Bruery is looking for an organized, team-oriented, customer-focused, craft beer loving, outgoing person to join our team. The Customer Service & Event Coordinator is the lead contact for customer requests, handles the planning and execution of all Bruery events, and assists with office tasks. This position is full time and is Monday through Friday, 8 am to 5 pm, with occasional work during weekends to supervise events.
Customer Service Tasks:
— Responding promptly to all customer inquiries from customers via phone, fax, eMail (email@example.com), Facebook, Twitter, BeerAdvocate, RateBeer, and in person
— Promptly handle and resolve customer complaints
— Keep records of customer interactions and actions taken
— Gives tours and tastings for special customers and industry guests
— Answering phones
Event Coordinator Tasks:
— Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor to meet the quality expectations of The Bruery
— Conduct research, make site visits, and find resources to help staff make decisions about event possibilities
— Create and revise site layouts for each event
— Schedule Bruery employees and volunteers to assist in event execution
— Propose new ideas to improve the event planning and implementation process.
— Serve as liaison with vendors on event-related matters
— Assist with managing on-site production and clean up for events as necessary
— Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
— Close out all events as required
— Assist with preparing budgets and provide periodic progress reports to staff directors for each event project
— Keep track of event finances including check requests, invoicing, and reporting
— Prepare and modify event contracts as requested
— Answering phones
— Forwarding faxes to intended recipient
— Receiving and sorting mail
— Document scanning
— Passion for craft beer
— Knowledge of the brewing process and the craft brewing industry are a plus
— Excellent communication skills, including writing, proof reading skills, and speaking.
— Ability to manage multiple projects and work assignments from a variety of staff and volunteers
— Excellent interpersonal skills both in person and by phone, with high professionalism
— Ability to accomplish projects with little supervision
— Fantastic customer service ethic and high expectations for quality
— Bachelor’s degree preferred; significant work experience can substitute for the degree
— Proficient using Word and Excel; experience with Macs is a plus
Salary rate is dependent on experience. Full time positions will have the option of receiving medical and dental insurance, paid vacation, paid holiday, and paid sick leave. Please eMail a cover letter and resume to firstname.lastname@example.org.
Pre-employment background check required.
The Bruery is an Equal Opportunity Employer and committed to workforce diversity. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.